Portal UnificationCX, UX & UI
A clearer route to municipal services.
Research, onboarding and incident reporting across a unified portal and mobile experience.
Research & designed experienceCX, UX & UI
Customer evidence, service journeys and carefully resolved interfaces.
7 cases & methods
No matching case. Try another project or capability.
Emkan FinanceCX, UX & UI
Finance with a clearer path.
Relaunching the lending experience from onboarding to everyday use.
App relaunch
Montaji+CX, UX & UI
Make the trade journey understandable.
Customer and staff research, service blueprinting, original registration journeys and requirements-to-design delivery.
Research, prototypes & delivery planning
DubaiNow · Housing FeesCX, UX & UI
A housing-fee journey that explains itself.
A correction journey connecting customer evidence, calculations, review and billing.
Service blueprint & proposal
Dubai TradeCX / UX · Shared-channel design
Keep the service coherent across platforms.
Wave-one municipal-service redesign for a shared Dubai Trade channel.
Designed scope & delivery readiness
Seven-Star RatingCX · Assessment readiness
Prepare the evidence behind service quality.
CX and service-readiness coordination for the international rating programme.
Assessment-readiness contribution
People of DeterminationCX / UX · Inclusive experience
Make inclusive service information easier to find.
Customer-feedback themes translated into bilingual, responsive facility and service-information designs.
Bilingual design & internal review